My payment failed

Step 1: Don't panic

Failed payments are usually a card issue (expired, declined, insufficient funds). You have 7 full days of grace-period access — full features stay on while you fix the card.

Step 2: Update your card

1. Open Billing & Plan
2. Click Manage payment methods
3. Add a new card or update the existing one
4. Set it as default

Step 3: Stripe retries automatically

Once you update the card, Stripe retries the charge within minutes. You'll get a success email when it goes through.

Step 4: What if 7 days pass?

If the card still hasn't worked after 7 days, the account is archived (tombstoned). You can't log in. Re-subscribing on the pricing page un-tombstones — all your data is restored.

Common reasons for declines

• Expired card → update it
• Insufficient funds → wait or add another card
• Bank flagged it as fraud → call your bank to approve the charge, or use a different card
• Card replaced (new number after lost/stolen) → add the new one and remove the old